Return Policy – Hanika Creation

At Hanika Creation, we are committed to providing high-quality ethnic wear for girls. If you are not satisfied with your purchase, we offer a hassle-free return process. Please read the return policy carefully before initiating a return request.

1. Eligibility for Returns

You can return a product under the following conditions:

The item is damaged, defective, or incorrect upon delivery.
The product is unused, unworn, unwashed, and in its original packaging with all tags and labels attached.
The return request is raised within 7 days of receiving the order.
The item is not a customized or made-to-order product.

2. Non-Returnable Items

We do not accept returns for:

Customized, personalized, or made-to-order products.
Items purchased during sale, clearance, or promotional offers (unless defective).
Products that have been used, washed, altered, or damaged by the customer.
Items returned without the original invoice, packaging, or tags.

3. How to Initiate a Return

To return a product, follow these steps:

Request a Return: Email us at [Insert Email] with your order number, product details, and a clear image showing the issue.
Approval & Shipping: Once approved, we will share return shipping instructions. The item must be shipped within 3 days of approval.
Inspection & Confirmation: After receiving the returned item, our team will inspect it and notify you of the approval or rejection of the return.

4. Return Shipping Costs

If the return is due to an error on our part (defective, incorrect, or damaged item), we will cover the return shipping costs.
If the return is due to a change of mind or wrong size selection, the customer must bear the return shipping charges.

5. Refund or Exchange Process

Refunds: If eligible, refunds will be processed within 7-10 business days after inspection. The amount will be credited to the original payment method.
Exchanges: If you prefer, we can replace the returned product with a different size or design, subject to availability.