Refund Policy
At Hanika Creation, we strive to provide high-quality ethnic wear for girls and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refund
We offer refunds under the following conditions:
- The product is defective, damaged, or incorrect upon delivery.
- The item is unused, unworn, and in its original packaging with all tags attached.
- A refund request is raised within 7 days of receiving the order.
- The product is not a customized or made-to-order item.
2. Non-Refundable Items
We do not accept refunds for:
- Customized, personalized, or altered outfits.
- Items purchased during sales, discounts, or promotional offers (unless defective).
- Products that have been used, washed, or tampered with.
- Items returned without original packaging, invoice, or tags.
3. How to Request a Refund
To initiate a refund request, follow these steps:
- Email Us: Send an email to [Insert Email] with your order number, product details, and a clear image of the issue.
- Approval & Return: Once approved, we will provide return shipping instructions. The item must be shipped within 3 days of approval.
- Inspection & Refund: After receiving and inspecting the returned item, we will process the refund within 7-10 business days to the original payment method.
4. Shipping Costs
- If the return is due to our error (wrong or defective product), we will cover the shipping costs.
- For other returns, customers are responsible for return shipping charges.
5. Late or Missing Refunds
- If you haven’t received your refund within the stated period, please check with your bank or payment provider.
- If the issue persists, contact us at [Insert Email] or [Insert Phone Number].
6. Exchange Policy
If you prefer an exchange instead of a refund, we will replace the product with a similar or equivalent item based on availability.
